Frequently Asked Questions
Welcome to the Emery London Frequent Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within United Kingdom. For more information, please check our Shipping Policy
Question #3: Where is the Emery London located?
Question #3: Where is the Emery London located?
Answer: Emery London is a United Kingdom based Home Décor store brand. We proudly offer a curated selection of high-quality Home Décor, lamp and lighting products, with shipping available exclusively within the United Kingdom.
Question #4: What if I receive a defective product?
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy
Question #5: Can I cancel my order after it’s placed?
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
Question #7: When will I get my refund after returning a product?
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy
Question #9: How can I contact customer support?
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at Support@emerylondon.com
Question #10: Do you ship internationally?
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within the United Kingdom.
Question #11: Do you have a physical store location I can visit?
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy
Question #14: How can I track my order?
Question #14: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
Contact Information:
Emery London
Company Name: Herm Enterprises Pty Ltd
Address: 2/290 Boundary St, Spring Hill QLD 4000, Australia
Email: support@emerylondon.com
Phone: +447418350319
Contact: Contact Page
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (BST)
We do our best to reply to your e-mail within 1-2 business days.
Thank you for shopping at Emery London!
